Privacy Policy

1. Introduction

Welcome to Healing Hands ("I", "my", or "me"). I am committed to protecting your personal information and your right to privacy. This Privacy Policy explains how I collect, use, disclose, and safeguard your information when you visit my website or use my massage therapy services.

2. Information I Collect

I collect information that you provide directly to me, including:

• Personal Information: Name, email address, phone number, and postal address when you book an appointment or contact me.
• Health Information: Information about your physical condition, medical history, injuries, or areas of concern that you voluntarily provide to help me deliver appropriate massage therapy.
• Appointment Information: Preferred dates, times, and treatment preferences.
• Communication Data: Records of correspondence if you contact me via email, phone, or WhatsApp.

3. How I Use Your Information

I use the information I collect to:

• Schedule and manage your appointments
• Provide personalised massage therapy services
• Communicate with you about your appointments and my services
• Send appointment reminders and follow-up communications
• Respond to your enquiries and requests
• Improve my services and customer experience
• Comply with legal obligations

4. Information Sharing

I do not sell, trade, or rent your personal information to third parties. I may share your information only in the following circumstances:

• With your consent: When you have given me explicit permission to share your information.
• Legal requirements: When required by law or to respond to legal process.
• Professional obligations: If required by my professional insurance or regulatory bodies.

5. Data Security

I implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and I cannot guarantee absolute security.

6. Data Retention

I retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Client treatment records are retained for a minimum of 7 years in accordance with professional standards.

7. Your Rights (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access: Request copies of your personal data.
• Rectification: Request correction of inaccurate personal data.
• Erasure: Request deletion of your personal data in certain circumstances.
• Restriction: Request restriction of processing of your personal data.
• Portability: Request transfer of your data to another organisation.
• Objection: Object to processing of your personal data.

To exercise any of these rights, please contact me using the details provided below.

8. Cookies

My website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

9. Changes to This Policy

I may update this Privacy Policy from time to time. I will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Me

If you have any questions about this Privacy Policy or my data practices, please contact me: